Shipping and Lead-time
Our Standard Lead-time is 2-3 weeks. Custom pole base covers require 4 to 6 weeks lead-time. However, depending on inventory levels, some items may ship as quickly as in a week. Please e-mail or call us if you have an urgent need for a product. Most pole base covers will be shipped via UPS or FedEX unless the shipment is large and too heavy for UPS/FedEX in which case we will ship via truck. Please note; if your shipping address is a residential address the trucking companies will charge additional freight.
Quick-ship products ship with in 48hrs of order receipt. Quick-ship products are clearly identified on the site.
What Payment Methods Are Accepted?
24 hours a day, on our website, our customers can securely order using VISA,MASTERCARD, or DISCOVER credit cards. You can also send us a check, however, we will not process your order until your check clears our bank. All orders must be prepaid.
What Are the Shipping and Handling Costs?
For all orders less than $100 there is a flat shipping charge of $16.95. Orders totaling more than $100 ship free of charge. If we are making a custom product for you and mainly it is metal we will ship these products via truck and the freight will be charged separately. There are no hidden “Shipping and Handling” charges to worry about. If you are an International customer, please e-mail [email protected] for a speedy answer to your question. You can also call us at (888) 364-8802 M-F, 8.30AM-5PM CST.
What About Sales Tax?
NO TAX IS CHARGED ON ORDERS OUTSIDE OF ILLINOIS!! Orders shipped within Illinois will be charged the appropriate Illinois Sales Tax.
What Happens After I Order?
Every order is processed manually by your Account Manager which will be assigned to you at your first order. Your Account Manager will contact you within 24 hours to let you know the estimated shipping date of your order. Once your order ships, you will be contacted again with tracking numbers to ensure a smooth delivery. You are always welcome to contact us via e-mail at:[email protected] to check the status of your order. You can also call us at (888) 364-8802 M-F, 8.30AM-5PM CST.
How Can I Track My Order or Get A Copy of My Invoice?
It’s very simple! Once you sign into your account, you can see current tracking information or view your current and past orders. Using our website is easy but if you have any questions, please contact us via e-mail at: [email protected] to check the status of your order. You can also call us at (888) 364-8802 M-F, 8.30AM-5PM CST
Where are your products made?
Most of our products are proudly manufactured in the USA and meet the criteria for the Buy American Requirement under Section 1605 of the American Recovery and Reinvestment Act of 2009. Please check with us to confirm the origin of our products.
When Will I Receive My Order?
Some of our base covers ship within 48 hours based in inventory levels. Normal lead-time ship within 2-3 weeks If you are ordering custom pole base covers the lead-times can vary between 3-6 weeks. Your Account Manager will contact you within 24 hours of placing the order with the estimated shipping date(s) for your item(s).
What Happens When I Get My Order?
CHECK YOUR DELIVERY CAREFULLY!!!Freight carriers are required to wait for you to check your complete delivery for damage. If you do not notate any damages on the shipping receipt, it will be very difficult for us to make a claim with the freight carrier. This may negate your ability to receive replacements for your damaged goods. So, PLEASE CHECK YOUR ORDER WHEN YOU RECEIVE IT AND NOTATE ANY DAMAGES ON THE SHIPPING RECEIPT! You must notify us with any damage claims within 10 days of receipt of merchandise for us to assist you with the problem. If you do not report any problems within 10 days of receiving the products, we may not be able to assist you with the problem.
What If There Are Problems With My Order?
Although we try very hard to be as immaculate as possible, breakages, incorrect shipments, and other problems may happen on occasion. If so, please contact us via e-mail at: [email protected] to report the problem immediately. You can also call us at (888) 364-8802 M-F, 8.30AM-5PM CST. Any issues reported 10 days after receipt of merchandise may not be considered valid by us. We strive to resolve all order issues within 24 hours.
What is your Return Policy?
Standard products that are not customized for your specific needs may be returned only if: 1) You contact us within 10 days of receipt of shipment 2) You obtain a Return Goods Authorization (RGA) from one of our customer care team members 3) Your products are in New Condition as they were shipped. We will charge you a 25 % restocking fee to cover the repacking, restocking, and inspection costs. You will be responsible for paying the return shipment i.e. we will not pay for return shipment. Goods must be securely packaged to reach us without damage. You will be refunded for the return less the Restocking Fee, within 10 days of us receiving and inspection of the goods that are being returned.
What is the Warranty for Your Products?
Our products and their parts are warranted against defects in materials and workmanship for a period of 1 (one) year from the date of shipment, excepting those items normally consumed in service, unless failure is due to improper installation or misapplication. Our warranty does not cover any loss or damage claims due to consequential damages such as liquidated damages, back-charges, labor charges etc. Our warranty does not include reimbursement for the expense of installation, removal of equipment, transportation or any other expenses that may be incurred. As noted above, authorization must be obtained from us before nay material is returned
I’m Having Trouble with the Website or Shopping Cart.
Technical issues may arise based on the kind of operating software or web browser you may be using. If this occurs, please contact us immediately via e-mail at: [email protected] or call us at (888) 364-8802 M-F, 8.30AM-5PM CST for personal help.
I Can’t Find What I Want on the Website.
No problem! Please feel free to contact us immediately via e-mail at: [email protected] or call us at (888) 364-8802 M-F, 8.30AM-5PM CST for personal help.
Is Shopping with PoleBaseCovers.net Safe? What About Identity Theft?
We use the world leader in shopping security, PAYPAL for all of our payment transactions. Feel free to visit PAYPAL’S website at www.paypal.com for more information on how we keep your personal information safe from hackers and identity thieves.
What If I Have Technical Questions Regarding Your Products?
No problem! We’re here to help. We’ll be glad to answer any questions you have regarding our products. Please contact us via e-mail at: [email protected] or call us at (888) 364-8802, 8.30AM-5PM CST for personal help.
Can I Install Your Products Myself?
Only if you’re a licensed electrician or contractor. We highly recommend that only qualified electrical professionals or qualified contractors install any of our products. As outlined in our Warranty section above, we may reserve the right to negate the refund of any damaged goods that were not installed properly by a qualified professional or qualified contractor..